Work & Thinking

From the practice.

Technology usually takes the blame, because it's the most visible part of the problem. Dig in, and the real issue is almost always upstream: unclear decision rights, data that nobody trusts, handoffs that quietly fail, teams that have stopped believing the next tool will change anything. This is where we publish the case studies and field notes behind how we work.

Don't panic - five ways to stop your kids' endless scrolling
Article
Don't panic - five ways to stop your kids' endless scrolling

BBC's Emer Moreau on how default settings and screen habits, not willpower, shape teenagers' relationship with their phones, and what parents can change instead.

Teach Your AI How You Make Decisions
Article
Teach Your AI How You Make Decisions

Harvard Business Review's Jen Stave, PhD, Ryan Kurt, and John Winsor on turning years of experienced judgment into decision logic an AI system can actually follow.

The AI readiness gap: Why networks matter more than ever
Article
The AI readiness gap: Why networks matter more than ever

CIO.com on why AI performance depends less on the model and more on the operating environment and network infrastructure underneath it.

Why AI coding debt is different
Article
Why AI coding debt is different

InfoWorld's Itamar Friedman on how AI-generated code changes the shape of technical debt, and what it costs teams downstream in maintainability.

AI Upskilling at Scale: Bank of America's Bernard Hampton
Article
AI Upskilling at Scale: Bank of America's Bernard Hampton

MIT Sloan Management Review's Sam Ransbotham and Allison Ryder talk with Bank of America's Bernard Hampton about upskilling a large workforce without losing human judgment along the way.

Databricks pitches LTAP as a new foundation for agentic applications
Article
Databricks pitches LTAP as a new foundation for agentic applications

InfoWorld's Anirban Ghoshal on Databricks' LTAP architecture, and why agentic applications need operational and historical data connected, not siloed.

Context Architecture
Article
Context Architecture

Nielsen Norman Group's Paz Perez on designing the context around an AI system deliberately, so ambiguity doesn't get resolved by guesswork.

How Do You Market to an AI Customer?
Article
How Do You Market to an AI Customer?

Harvard Business Review's Kartik Hosanagar on agentic commerce, and why marketing increasingly needs to be legible to machines, not just people.

DocLang aims to make documents readable by AI, not humans
Article
DocLang aims to make documents readable by AI, not humans

CIO's Paul Barker on DocLang, a proposed standard for business documents built for AI ingestion first.

Why Nonprofits Are Losing Ground in the AI Search Era
Article
Why Nonprofits Are Losing Ground in the AI Search Era

International Business Times on zero-click search and what it takes to stay visible, and trusted, as an authority once AI answers the question before anyone clicks through.

AI Has Broken Hiring. Here's How to Fix It.
Article
AI Has Broken Hiring. Here's How to Fix It.

Harvard Business Review's Shraddha Sunil and Mudit Saraf on screening for authentic human judgment as AI makes resumes and interviews easier to fake.

AI saves workers a day a week, but they don't know what to do with it
Article
AI saves workers a day a week, but they don't know what to do with it

CIO.com on BCG's Global AI at Work Survey: AI is reclaiming real time for employees, but few organizations have redesigned workflows to actually use it.

Your AI cloud strategy isn't about cost. It's about gravity
Article
Your AI cloud strategy isn't about cost. It's about gravity

CIO's Pete Johnson on regulatory, economic, incumbency, and latency gravities, the forces that actually decide where AI workloads end up living.

New Threat Intelligence: The CrowdStrike 2026 Financial Services Threat Landscape Report
Article
New Threat Intelligence: The CrowdStrike 2026 Financial Services Threat Landscape Report

CrowdStrike's 2026 Financial Services Threat Landscape Report on how threat actors are targeting the sector this year.

Establishing AI and data sovereignty in the age of autonomous systems
Article
Establishing AI and data sovereignty in the age of autonomous systems

MIT Technology Review on what it actually takes to keep control over your data and model portability as autonomous systems take on more decisions.

The 2026 Marketing Playbook: Scaling Global Growth with AI-Powered Localization
Article
The 2026 Marketing Playbook: Scaling Global Growth with AI-Powered Localization

On AI-powered localization, the uncanny valley, and why cultural trust still needs a human review, not just a translation model.

Should You Treat AI Like a Teammate?
Article
Should You Treat AI Like a Teammate?

Harvard Business Review on BCG and Boston University research into how framing AI as a colleague versus a capability changes organizational design.

Laid-off Oracle workers tried to negotiate better severance. Oracle said no.
Article
Laid-off Oracle workers tried to negotiate better severance. Oracle said no.

Yahoo Finance's Julie Bort on Oracle's layoffs, and why workers' attempts to negotiate better severance terms went nowhere.

Why a modern data foundation takes more than a new platform
Article
Why a modern data foundation takes more than a new platform

CIO's Thai Vong on why data modernization efforts stall, and why cleaning up master data has to come before AI, not after.

3 Ways AI Can Free Organizations from Legacy Workflows
Article
3 Ways AI Can Free Organizations from Legacy Workflows

Harvard Business Review's Dr. Graham Kenny and Ganna Pogrebna on organizational forgetting, and why retiring obsolete KPIs matters as much as adopting new tools.

Google's AI search summaries will now quote Reddit
Article
Google's AI search summaries will now quote Reddit

The Verge's Jess Weatherbed on Google folding Reddit threads into AI Overviews, and what that does to how search signals confidence.

Something for the weekend - why we should build on authentication rather than ID
Article
Something for the weekend: why we should build on authentication rather than ID

Diginomica compares London's Oyster card adoption with UK national digital ID proposals, and why systems earn trust through use, not mandate.

That UL logo is more complicated than it looks
Article
That UL logo is more complicated than it looks

The Verge's Decoder podcast talks with UL CEO Jennifer Scanlon about what it takes for a 132-year-old safety certifier to independently audit AI.

Rebuilding the data stack for AI
Article
Rebuilding the data stack for AI

MIT Technology Review on why so many enterprise data stacks need to be rebuilt, not patched, before AI initiatives can actually work.

The End of One-Size-Fits-All Enterprise Software
Article
The End of One-Size-Fits-All Enterprise Software

Harvard Business Review's Deep Nishar and Nitin Nohria on custom AI versus off-the-shelf SaaS, and what it means for enterprise software going forward.

Article
Article
GPT Image 2 & Visual Trust

A Nerdbot deep dive on the GPT Image 2 model, synthetic image realism, and the perceptual cues we still lean on to tell real from generated.

The Comeback of the Physical Store, and What It Means for Your Business
Article
The Comeback of the Physical Store, and What It Means for Your Business

Harvard Business Review's Frank Cespedes and Pietro Satriano on why physical retail locations are becoming valuable as signal sensors, not just sales channels.

John Ternus' first big problem is AI
Article
John Ternus' first big problem is AI

The Verge's Hayden Field on John Ternus taking over Apple's hardware roadmap, and the AI and Siri strategy problem waiting for him.

The Nonprofit That Couldn't Tell Its Own Story
Case Study
The Nonprofit That Couldn't Tell Its Own Story

A mid-size housing advocacy nonprofit couldn't answer basic board questions about program costs and outcomes. By integrating their existing data, no new technology required, we gave them the clarity to lead and report with confidence.

The Distributor Who Didn't Trust Their Own Numbers
Case Study
The Distributor Who Didn't Trust Their Own Numbers

A regional distributor's ERP, CRM, and marketing platforms each reported different revenue figures. We diagnosed the data conflicts and built a systems integration strategy so leadership could finally make decisions with confidence.